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TERMS & CONDITIONS
We are NOT a government agency.


  1. Immigroup certifies that all information the applicant provides, both written and/or verbal, will be held in the strictest of confidence. All information supplied will only be used for obtaining information for on applicant's behalf and for no other purpose. 
  2. Applicant assumes all responsibility and liability that the information on government forms is true and complete. Immigroup assumes no responsibility for any errors, omissions or incomplete or illegible information on application forms. 
  3. Where required, all forms must have an authorized guarantor in order to process. 
  4. Applicant must qualify based on government standards in order to receive and/or be eligible to receive certificates. Applicant agrees to have travel arrangements, or any other bookings made by Immigroup on behalf of the client. 
  5. Immigroup assumes no responsibility and/or liability for government processing and/or producing of certificates/cards or any other governmental result. 
  6. Applicant agrees to be bound by the following terms and conditions with regard to PAYMENT: a) Payment by Visa, Mastercard, debit card, other. B) All payments and transactions are final. C) The aforementioned term and condition is in full force and effect until Immigroup has received written notification from the applicant of a cancellation in such a manner as to afford Immigroup reasonable opportunity to act on said request. D) Immigroup agrees to charge applicant only for service, government fees, G.S.T., delivery charges, and any disbursements if applicable. There are no G.S.T. charges on government fees. E) Immigroup service fees are over and above any applicable government fees. F) Immigroup Service Fees are non-refundable. G) Payment can be made in the form of a certified cheque, money order or bank draft. However, processing period will only commence upon receipt. H) The applicant agrees that Immigroup is not responsible for credit/debit authorization or approval. I) The applicant authorizes Immigroup, in accordance with the following terms and conditions, to initiate credit/debit entries on behalf of the applicant.
  7. Immigroup provides Urgent/Rush/Accelerated Service only when the following terms and conditions are met: A) The service is offered by the jurisdiction in charge of the certificate or any other service being requested. B) Where required, a valid guarantor must be available for confirmation - this is a government requirement. C) All government terms and conditions must be met. D) The authorization letter provided must be completed and signed and must accompany application in order that the Immigroup authorized can process and obtain certificate documents and/or governmental documents. E) Government holidays and closures for any reason(s) voids Urgent Service. F) In some cases, proof of urgency must be provided. Please contact us for more information. 
  8. Immigroup provides Regular Service when the following terms and conditions are met: A) Regular Service is based on standard government processing. Time frame for receipt of the requested documentation varies by jurisdiction. B) Any time frame quoted regarding the receipt of requested documents is an estimation, not a guarantee. C) In some cases, the applicant will be notified by Immigroup upon receipt of certificate from the government. In other cases, the government will forward the completed document directly to the applicant. This varies by jurisdiction. D) All other terms and conditions apply.
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